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Cancellation and Refund Policy

 

Effective Date: July 2, 2026

Welcome to Siddhi Vinayak Family Dhaba. We are committed to providing fresh, hygienic, and delicious food to our customers. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled only before the restaurant starts preparing the food.

  • Once the order has been accepted and preparation has begun, cancellation requests cannot be accepted, as the food is prepared fresh for every order. This aligns with common online food delivery practices.

  • If the restaurant is unable to fulfill your order due to unforeseen circumstances, stock unavailability, or operational issues, your order will be cancelled and a full refund will be processed.

2. Refund Policy

You may be eligible for a refund in the following situations:

  • Your order was cancelled by the restaurant.

  • Payment was deducted, but the order was not confirmed.

  • You received the wrong food items.

  • Food items were missing from your order.

  • The food arrived in a damaged or spilled condition.

  • There was a verified quality issue with the food.

Refund requests are reviewed on a case-by-case basis. We may request photographs or other relevant information before processing a refund.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • Cancellation requested after food preparation has started.

  • Incorrect delivery address or contact information provided by the customer.

  • Customer is unavailable or unreachable at the time of delivery.

  • Delay caused by traffic, weather conditions, or other circumstances beyond our control.

  • Personal taste preferences after the food has been prepared according to the order.

  • Minor variations in food appearance or packaging that do not affect quality.

4. Refund Processing

  • Approved refunds for online payments will be credited to the original payment method.

  • Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

  • If you paid by cash, the refund method will be communicated by our customer support team, where applicable.

5. Third-Party Delivery Platforms

If your order was placed through platforms such as Zomato, Swiggy, or any other third-party delivery service, cancellations and refunds may also be subject to their respective terms and conditions.

6. Contact Us

For any questions, complaints, or refund requests, please contact us:

Siddhi Vinayak Family Dhaba

Address: Meerut Road Meetli, Near Bharat Petrol Pump, HN- NH29B

Phone: +91 8954444241

Email: info@siddhivinayakfamilydhaba.in

We appreciate your trust and will make every effort to resolve your concerns fairly and promptly.